Swim Lane Diagrams were first proposed by Geary Rummler and Alan Brache. ClickUp Kanban for Software Development Template 9. 1. Pre-Press Process Flow Swimlane. 1. Swim Lane Mapping - is a type of process map which is useful when the process spans across multiple teams. This method requires more space and several mapping sessions due to the amount of time required to map each process and is horizontal in nature. Level 1: Loan “AS-IS” Process 3. Swim Lane Diagram template. 6- Lojin Zuhair Rahbeeni 437004907. Step 5: Download, share, and print. An example is ‘Customer support inquiry closed’. Draw an arrow from one shape to another and move the connecting points until they turn green. Apply for a Loan” where elaborated details are denoted with 1. However flowcharts have just more than the process names, their flow and type of action embedded. Do the same for the rows if you make a vertical swimlane diagram. Swim Lane Flowchart Symbols → Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Our software can be used in live facilitated. Basé sur la métaphore des couloirs de natation, un diagramme swimlane apporte clarté et responsabilité individuelle en plaçant les étapes d'un processus dans les couloirs horizontaux ou verticaux d'un employé, d'une équipe ou d'un. Unlike swimlane activity diagrams, a swimlane process map illustrates potential scenarios in a process that can result in more than one outcome. 2. Process Mapping. A swimlane diagram is a visual project management tool that helps distinguish key roles, organizes processes, and illustrates interactions. Very fast video on how to create and use a Swim Lane Process MapA swim lane diagram is a type of process map that identifies the steps in a process and the person who is in charge of it. Most swimlane diagrams look similar to a flowchart (representing. Besides the most commonly used name, swim lane diagram, it is also called functional bands (in Microsoft Visio) or swimming lanes process mapping. Our slide show has a simple swim lane diagram created in PowerPoint. Both designs are provided in white & dark background colors. Enclose the starting point in a rounded rectangle. Use a cross-functional process map to illustrate the sequential steps of a process or a procedure as they cross departments and phases. Detailed. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. This is a typical example of Creately’s support process. Productivity = Outputs/Inputs. Excel Process Map for Basic Flowchart Template 9. Customize your swimlane diagram. The diagram includes different sections (similar to swim lanes in a pool), with each section representing a department, role, or stakeholder. Process Mapping - is a diagrammatic representation of the flow of information and/or material in a process. Each lane represents a different actor. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. They each already have a swimlane on the chart. This flowchart with swimlanes template can help you: - Visualize a process step by step. Process Mapping practice to identify and understand who is supplying and what to each of the steps in a process flow, and what these steps are outputting and to whom. A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon. Next, create your swimlanes by going to Insert > Shapes and selecting the Rectangle shape. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Learn how Swim Lane Mapping allows us to understand complex processes better and identify opportu. During any process improvement initiative, swimlanes help identify not just the bottlenecks in a process, but also which department is responsible for them. Besides, Swim Lane diagrams is a simple way to show responsibility zones of personal and interaction points of separate participants of the working process. A swimlane diagram is useful for ensuring every actor in a process understands their role in the overall picture. Use this template. With their help organization diagrams are combined with process flow, as they visually display an object of the production system which is charged with given concrete processes in general flow of. Peter gives a great example. Arrows connect ideas in workflows, showing the process's proper order or flow. Surprising as it may be, even swim lane diagrams are a little controversial. Study with Quizlet and memorize flashcards containing terms like A support process performs necessary, value-added activities of an organization. In a swimlane flowchart, time flows from left to right; the process crosses lanes as it traverses departments on its journey from start to finish. Also useful for mapping processes that are implemented by a collection of systems that have minimal human interaction. By standardizing workflows and processes, you eliminate any uncertainties regarding deliverables and how to complete them. Step 3 – Determine the product/process family to VSM. Workflow mapping is one of the quality improvement tools used to support Key Driver 2: Implement a data-driven quality improvement process to integrate evidence into practice procedures. Finalize the process map into an electronic version Once the process map is finalized, the draft should be con-verted into an electronic document. Process symbols are also commonly called flowchart symbols, flowchart shapes or flow diagram symbols. Tasks, documents, data, and other items may be included. A swimlane diagram is a type of process flow diagram (also sometimes called a cross-functional diagram) that features divisions or "lanes. A swim-lane flowchart is one type of process flowchart. Un diagramme swimlane est un organigramme qui indique le rôle de chaque intervenant dans un processus. As mentioned above, the swim lane flowchart can be used to set forth the process of accepting student applications. Rectangle – General considered to be the go-to symbol in a swim lane diagram. Those tools allow us to document, analyze, improve, streamline and redesign business processes to. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. The first step in creating your swimlane diagram in Excel is to adjust the height and width of the cells in your spreadsheet. An appropriate measure of productivity is: a. Step 3: Create swimlane categories. How to manually make a swimlane diagram in PowerPoint. Use this. Study with Quizlet and memorize flashcards containing terms like A support process performs necessary, value-added activities of an organization, Ted's uses customer comment cards to discover sources of customer dissatisfaction and then develops training programs for their servers and kitchen help to try to eliminate those sources of. Using shapes, a basic flowchart helps visualize the process. As the name suggests, this type of swimlane diagram is made for process mapping. ClickUp Process Flow Template 8. This simple Swim Lane diagram template can help you visualise processes in your organisaiton. The activity diagram, also known as a swim-lane diagram or cross-functional flowchart, describes how a set of activities are coordinated to provide a service. This will be the main part of your swimlane. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. A cheat sheet for process mapping. Alternatively called functional band on various platforms like Microsoft Visio, this is used to make process flowchart for each units of a specific. Swim lane business process maps are the type of flow charts that show the organization structure. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Step 4: Play with aesthetic elements. Click Shape Format, and. The complete guide to swimlane diagrams (with editable templates)Swim lane flowchart. It can also be expanded to show times— when tasks are done and how long they take. Create swimlanes. Create. First, open a new Word document. My first thought was Lucidchart because that’s what the cool kids are using; however, I didn’t want to have to buy a license and have to deal with introducing a new tool to our ecosystem. How to manually make a swimlane diagram in Microsoft Word. Smart shapes and connectors, plus create, easy preset styling options and more. Example 1: Swim Lane Process Map Let's take an example of the online shopping process to understand the Swimlane process map. They are ideal for process mapping, project. 57 Free Swimlane Template Excel . Swim Lane Map – Used to go further into an incident or operation and diagram all of a process. false - Proponents of BPR suggest that organizations start the BPR process with a "blank sheet" of paper rather than try to understand and modify processes that may be severely outdated or dysfunctional. First, the process of creating a map forces conversation and an aligned mental model. Swimlane Diagram Presentation Template. It is one of the most powerful ways for multi-disciplinary teams to understand the real problems from the patient’s perspective, and to identify opportunities for improvement. Slide Team PowerPoint Business Improvement Process Map Template 10. Use it to define an action, such as “write article. The use of Swim Lanes to Simplify the Process. Also termed ‘swim-lane’ charts, these process. First, open a new Word document. Process maps are a powerful planning and management tool that help you improve and streamline a process's workflow. C) 54. The business process map example "Swim lane diagram - Payroll process mapping" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park. Hence if a task falls in Person A’s swim lane, he is responsible to get it done. The process is divided into several swim lanes. Map out each step in the process using symbols and shapes. Several different types of process maps are used during a Six Sigma project. The swim lane diagram first surfaced in the ’60s. Use arrows to connect to the next swim lane. 1- Athari alshammari 437004848. ConceptDraw PRO diagramming and vector drawing software extended with Business Process Mapping Solution from the Business Processes Area of ConceptDraw Solution Park is ideal for drawing Business Process Maps and Swim. What is a swim lane map? A swim lane map is similar to a flowchart in that it maps out a process, decisions, and loops; however, a swim lane map places events and actions in "lanes" to delineate a person/group responsible, or a specific subprocess. Swim Lane process maps are used to easily communicate a lot of information. Key Elements. Series resources available at more detailed workflow is illustrated in Figure 2 using a swim-lane format with an emphasis on roles. Traditional VSM´s are used to describe the flow of physical products, in which a product is built by adding value to it in different linear steps. Documenting company processes. Example 2: Business Process Swim Lane Flowchart — Approvals. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Process Mapping Summary • The power of process mapping lies in theSTEP 3: Create Swimlane Flowchart. It can also be used by companies for looking at applications and choosing between potential candidates. A swimlane diagram not only depicts steps in the process but also separates each unit within the organization, diagramming interaction between different departments and providing a high-level view of the flow of control in a given process, and therefore the. 2. Edit this example. Process Mapping: Tools and Techniques A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. Review Loan Application” where elaborated details. Lanes are labelled to show how the chart is organized. A process map that graphically arranges the process steps so that the user can see who is responsible for each step. Swim Lane Map – A diagram illustrating an incident or operation and a process's subprocesses, hand-offs, and accountable pieces. Firstly, we need to choose a specific process. PowerPoint Swimlane Diagram Template by SlideTeam. Wikipedia] The business process map example "Swim lane diagram - Payroll process mapping" was drawn. Users can present the workflows, project & business plans, processes, and similar concepts with this 100% editable free Swimlane template for PowerPoint. In product development, a lot of people are working on the same data at the same time. Process maps provide a visual guide for a process, helping you see all required steps in sequential order. Swim Lane diagrams are the variety of process flow diagrams and are based on the IDEF3 standard. These group nodes provide a row and column representation for swimlanes to which. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Edit this example. The diagram includes different sections (similar to swim lanes in a pool), with each section representing a department, role, or stakeholder. PowerPoint Cross-Functional Process Swimlane Template by SlideTeam 10. Traditionally, process maps took the form of sticky notes on a. We would like to show you a description here but the site won’t allow us. When the end-user places an order and pays for it in the initial stage, the. There are a number of choices available, and choosing the right map helps to clarify your efforts. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. Its Use. Go to Insert > Shapes. Note: If you drop a new swimlane onto a process. Simply start with a swimlane flowchart template, and then drag-and-drop the flowchart symbols to the Swimlane. Step 3: Document the process. Thinking of the LinkedIn Learning on Operational Excellence. It organizes process steps into specific "lanes" based on function or role. 4- Raghad Alshowyair 437004334. ) as well as the inventory/backlog of “workpieces” between the steps. b. 3+ billion citations. It helps in. Swim Lane Process Mapping: A tool to support partnerships and engagement Objectives •Consider use of process mapping as a tool to support partnership and engagement. In a swim lane process map, a change of lanes indicates. You’ll often hear it called a process flowchart, workflow map, or business process mapping. ClickUp Swimlane Process Map Template 7. Consider use of process mapping as a tool to support partnership and engagement. This update, which is available to Visio Pro for Office 365 users, helps reduce manual steps while giving business analysts even more. A simple way to increase the insight of a process map is to add swimlanes, which segments a process by “who” completes different steps. By mapping out a process, you can locate inefficiencies and bottlenecks that slow work down. Create Swimlanes. It is a type of flowchart (swim lane chart) that provides a clear. Underwriting Process Swim Lane Diagram. Like Reply 1 Reaction To. Start Visio. There are different approaches to process mapping. The whole process, with their inputs, suppliers, outputs, and customers with few process steps. Process mapping will usually depict the consecutive. A swim lane process map,. As you can see, a swim lane diagram allows for the visual mapping of. Microsoft Visio. 85. map the value of the process d). Three teams are involved in processing a can of soup: Processing: filling the can with soup. Functional orientation of traditional swim lane process maps Key Lean time and quality metrics Highlights the disconnects / wastes /. Edit this example. A Business Planning Swimlane diagram template is a great way to visualize the different steps in your business planning process. A process map is a planning and management tool that visually describes the flow of work. , a department or a single role, like an assistant manager). The primary focus of a swim lane process map is to depict flows of objects, information, and money. The first step is to make the actual condition visible and understood by everyone. Process 1: this signifies any process, action, or operation. Process Mapping - is a diagrammatic representation of the flow of information and/or material in a process. In swim lane maps, parallel lines divide the chart into lanes, hence the name, with one lane for each person, group or sub process. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Swim lanes allow the business unit to capture all information directly related to a specific process, output, etc. The whole process flow is easy to understand for any reader, and there are details about each activity. It can be called many things (I think deployment chart is popular in automotive) IT folks have actually codified it in Business Process Modelling Notation (BPMN) A process is represented by a pool (a box with. They make it easy to modify the location of the steps of an. Pools are the largest component of a BPMN diagram. How to use the swimlane diagram template. F. 6 Process Maps You Should Know & How to Choose the Right One. These lanes on a process map represent a person or department. If, however, you are wanting to get very detailed or a timeline is a necessary factor in the process, a process map is preferred over a flowchart. 21 shows the swim lane gping a lumpectomy (the map for a patient under- the breast), Nine parties, including the patient, were involved in of the steps in Figure 421, a bos has been process. It depicts all the process steps and the decisions taken in the process. A Swimlane Map is a process map that separates process into lanes that represent different functions, departments or individuals. - Quickly determine if a process is inefficient. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. In the current, dynamic business landscape, staying organized and efficient is paramount to success. • Process Flow MapThe Swim Lane Diagram is just one of several forms of business process mapping that companies can implement. You can use a basic flowchart when: Planning new projects. Swim lanes can be used to simplify complex processes into easy steps. You can easily edit this template using Creately's flowchart maker. You use Swimlanes to group process tasks according to the actor (employee) who performs them, separating them from the others. Insert a rounded rectangle on the top of a swim lane to visualize start point and name it; Add a connection. Format the height and width of the cells. A process map is a visual representation of a task, process, or workflow. Slide Team PowerPoint Business Improvement Process Map Template 10. The Microsoft 365 Marketing Team. It depicts all the process steps and the decisions taken in the process. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. 4. Misses knowledge. Phases divide the steps vertically. Payroll process - Swim lane process mapping diagram. WorkflowUsing swimlane diagrams to improve process flows Professionals who want to document any business process model or add an extra layer of clarity to process mapping can do so by creating a swimlane diagram. Process lab mapping is a visual representation of a laboratory process. 1. Here in this diagram, three participants (the client, online shop, and courier company) interact with each other to place an online order. Use this important process mapping tool to boost internal communication, streamline efficiency, and ensure a successful process from start-to-finish. Step #2: Bring Together (The Right) Project Team. Dimensions: 1114 x 543. SIPOC resembles a table or chart more than it does a map. Using information from the surveys and workflow assessments, create the site-level swim lane workflow process map as follows: Outline all departments offering. 200 cars/hour b. Continue reading "Swim Lane Flowcharts" Purpose of process mapping. Based on the analogy of lanes in a pool, a swimlane diagram places process steps within the horizontal or vertical “swimlanes” of a particular department, work group or employee, thus ensuring clarity and accountability. How detailed you need to get depends on the process at hand. 6 $/car c. A Functional Deployment Map, often known as a Swim Lane Map or Cross-Functional Flowchart, is a visual tool designed to display the roles and responsibilities within a process. Swimlane diagrams, also called cross-functional diagrams, call out the key decisions required to keep a process moving forward. Here’s a real quick guide for simple process mapping: Define its outcome and assign a process owner. Especially as we head into the digital age, more and more. The maps arranged on a table where the columns or rows display the actors responsible for the steps. Prepare your document. 85. Easy to change the colors quickly. Our intuitive software will help you map out tasks and responsibilities quickly, then update them effortlessly as your needs change. For this, access Insert > Shapes and select the arrow shape. A process map is an important part of any Lean Six Sigma project – it helps communicate the process at the center of your project and guides you to specific areas of focus. Process Mapping: Tools and Techniques A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. map places e vents and actions in "lanes" to delineate a person/group responsible, or a specific subprocess. Several different types of process maps are used during a Six Sigma project. A swim lane process map, also known as a cross-functional flowchart or a process map, is a visual representation of a process that shows the various steps, activities, and departments or individuals involved. Workflow mapping is one of the quality improvement tools used to support Key Driver 2: Implement a data-driven quality improvement process to integrate evidence into practice procedures. Compatible with Google Slides and PowerPoint. Most swimlane diagrams look similar to a flowchart (representing. More specifically, a swimlane diagram groups these activities into swimlanes which are horizontal or vertical columns that contain all of the activities which fit into the category represented by that. A swim-lane flowchart is one type of process flowchart. Process Charts This old favorite is a simple way to make a compact but detailed diagram to analyze a process by observing and recording times and steps of actions. Source:EdrawMax Online. Quality Cost Time Flexibility. c). Swim Lane Process Example. A Swimlane Diagram – is pretty close as an user journey map or also known as a customer journey map – as user and customer journey map visually illustrates most often one user flow through a process or site, starting with initial contact or discovery, and continuing through the process of engagement or work process – a Swimlane Diagram. First, you need to select a process to start with. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Once added, you can double-click its label, and change the caption. 1. When team members can visualize their role within a business process, you are less likely to experience delays. This online template has included readymade boxes on all the vital steps of a swim lane process map such as detail forwarding, payment authorization, CC detail verification, interpretation of relevant response etc. Edit this example. Download Now. This slide is designed with a creative design with a text area. Slides are available in different nodes & colors. The purpose of process mapping is to communicate how a process works in a concise and straightforward way. Each ‘swim lane’ represents a different role or department, clearly showing responsibilities and interactions. Apply for a Loan. 2- Rahaf AlGhunaim 436000213. At its core, the Swim Lane. This first step is a natural top management activity – later steps should involve the people that will do the work. A flowchart with swimlanes brings cross-functional processes to life, helping teams: : Get a visual overview of your end-to-end processes: Visually show individuals how their work impacts the work being done by others and how it impacts the final output. I often use a "swim-lane" version of Process Mapping to accentuate hand-offs between stakeholders in the overall process. Swim-lane flowcharts have been around longer than all of us under many names including swimlane diagram, functional band, multi-column chart, process flowchart, business process management chart, visual process mapping, and process workflow mapping. A Swimlane in BPMN represents the parts of a process carried out by different roles or. This map shows the key elements of a process including Inputs, Suppliers, Processes, Customers, and Outputs. These are the steps for developing a VSM: Step 1 – Create a SIPOC chart. Mapping Methods. The template opens with swimlanes already on the page. Template 1: Swimlane Flowchart For Sales. A Study on Impact of Swim lane Mapping to Improve The process Efficiency and Performance - A Case Study. svg" Wikimedia. Click the Cross Functional Flowchart template, and then click Create. File type: png. ‘To Be’ Process. The acronym stands for supplier – inputs – process – outputs – customer. It groups components into a distinct sequence, or lane, in the visual presentation of workflow and process charts. Make a free swimlane diagram. Process lab mapping is a visual representation of a laboratory process. Moreover, it helps ensure that teams follow each step of your workflow in their prescribed order. Step 2: Break the process down into individual steps. Step 3 – Determine the product/process family to VSM. . FREE for non commercial use!Baseline Assessments / Swim Lane Diagrams Presented by: Helen C. The Agility System contains a process mapping tool that doesn’t involve brown paper and coloured stickies. Using swim lane process maps for managing a project helps to provide a greater understanding of all the moving pieces on a project. Start with mapping the process in 5-6 high-level steps. You can create your next swimlane diagram in your usual Microsoft Office apps like PowerPoint, Word, or Excel. These lanes add another layer of organization. the workflow analysis process itself, specifically the data collection method, process mapping technique, and resulting swim lane diagrams. Swim lane: A swim lane process map is used to map work across different disciplines or departments. [1] Their method of diagramming allows you to quickly and easily plot and trace processes and, in particular, the interconnections between departments and teams. Swim Lane Mapping - is a type of process map which is useful when the process spans across multiple teams. The defining characteristic of this diagram are the parallel lanes that divides the entire chart. Special offer on all Annual Plans - 40% off 🎉Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Go to the Insert tab, click Shapes, and add a large rectangle to your slide. Prepare a Business Process Map (Swim Lane) to document the following Payroll Processing System: As the internal auditor for No-Wear Products, you have been asked to. Process steps that are performed by one person are drawn in that person’s lane. A swim lane diagram, also called a cross functional flow chart, or swim lane process map, is an element used in mapping. Drag any process shapes into the correct swimlanes. Oval – Represents the start and end of a process or flowchart. Process Map Swimlane Diagram Template Process mapping is an essential part of strategy planning and management, which helps people across departments see a process landscape. Part #3 (30 points): This assignment’s final part requires you to create a process diagram (in swim lane format with a process role in each lane) for a Coffee Café. a process map that graphically arranges the process steps so that the user can see who is responsible for each step. Swim Lane diagrams are used in modelling of business. To recap: Start/End: this shows where your flow begins or ends. A: The primary purpose of a Swim Lane Process Map is to visually represent a process in a way that clearly defines roles, responsibilities, and the flow of tasks. 2. In this method, we progressively add detail starting from the steps of the customer. Swim Lane Process Mapping Unload Trucks Check Materials WMS Receiving Dock Receiving Clerk Forklift Driver Warehouse Foreman Data Processing Materials Where? Show databases as cylinders Show decisions as diamonds, note business rules elsewhere. 7 cars/$ d. Map the process steps at the bottom of your map, from left to right. Step 3: Create swimlane categories. Understanding Swim Lanes to me is a fundamental component of understanding Process Management, so let's dig in on that term today. A swimlane diagram (also sometime called a cross-functional diagram) documents the steps or activities of a process flow or workflow. Thus, you will make sure that the connecting arrows stick to the shapes if you need to change the position of the shapes later. SEO Description: Example of a swim lane diagram, also known as makigami or process mapping. The Level 1 process map, we see the overall process, these process maps are mostly used at the Define phase, where, we need to have a hawk eye view of the overall process. ConceptDraw PRO diagramming and vector drawing software extended with Business Process Mapping Solution from the Business Processes Area of ConceptDraw Solution Park is ideal for drawing Business Process Maps and Swim. Start with a swimlane flowchart template, select from an extensive library of symbols, and quickly build your diagram with ease. Benefits of process mapping Process mapping is a really simple exercise. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. CFFs are process flow diagrams (or flowcharts) that divide the process into multiple lanes (called swim lanes), with each lane signifying a stakeholder, stage, group, or a sub-process. That business process can be a simple workflow belonging to an individual employee, or it can be a complex business process being performed by multiple departments. Some people swear by them; others insist they’re a waste of time. A swim lane process map can assist you in tracking work that is conveyed between teams or departments.